Field Application Manager

Nahimic is hiring!

About

Nahimic has the conviction that everyone should benefit from the best audio experience, which is why they designed smart and tailor-made solutions that offer 3D sound in real-time on all standard stereo equipment. Their 3D Sound audio solution "Nahimic" has been embedded in the Top of the line Gaming computers and motherboards since 2015.
In line with these convictions, Nahimic has risen to the challenge of bringing this technology mainstream, offering this experience to everyone who wants more immersion, more emotions in their media (Netflix, Spotify, Amazon Prime Video, Apple Music, and much more). Nahimic is helped by talented engineers, developers, product owners, and managers, but is constantly looking for new talent. It currently has offices in France, Singapore and Taïwan and is looking to expand to the US.
(nb: A-Volute made the strategic choice to bring its leading brand's product name "Nahimic" as the current name of the company.)

Job Description

We wish to meet passionate people full of energy and motivations, ready to achieve great challenges to exhale everyone’s audio experience. We are currently looking for a FAE to join our dynamic team in China.

PRIMARY RESPONSABILITIES AND FUNCTIONS

Nahimic is seeking a Field Application Engineer (FAE) in China responsible for providing engineering and technical support to assist the sales team with closing new design wins and sustaining the existing business. The FAE will do this by providing technical support and acting as a visionary for helping our customers understand how Nahimic’s technologies can enhance the value proposition of their products. The FAE will be the primary “technical voice of the customer” within Nahimic for assigned accounts.

This position requires an in-depth working knowledge of audio processing technologies, especially in gaming, and software integration into PC, mobile devices and other consumer electronics products. The FAE will be the serve as the technical resource for assigned accounts and will regularly report on key trends, market conditions, customer feedback, competitive technologies, and sale obstacles that they may encounter while in engaging with customers.

*Essential Job Functions
*
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  • Provide detailed technical support to PC/mobile OEM/ODM, engage with customers from pre-sales through software integration, de-bugging, audio tuning & testing, till pass required certification (i.e. WHQL, Teams, Cortana, Alexa, Zoom etc.) and related system support.
  • Act as a technical expert. Identify product technical issues or reproduce software bugs to assist customers solve the problems. Have regular and proactive communication with customers and the internal Product Management and engineers. Responds to situations where first-line product support has failed to isolate or fix problems in software.
  • Understand customer needs and technical requirements, delivering technical presentations, technology demonstrations, and promoting the value proposition of Nahimic audio technologies to customers.
  • Technical lead for sales-orientated technical presentations and demonstrations to customers’ technical staff and senior management.
  • Interface with A-Volute Engineering and Product Management to provide input and suggestions for new products and features, based on customer needs and competitive information. Leverage customer meetings to gather intelligence about customers’ end product plans, product requirements and sharing data with relevant internal A-Volute teams.
  • Interact with customers and new prospects as needed to conduct the business of technology licensing using a diplomatic, professional and service-oriented approach, including written correspondence and face-to-face meetings.
  • Attend trade shows, seminars, conferences, and educational events to stay up-to-date with industry developments, promote and demonstrate Nahimic technologies and examine the potential of new markets for Nahimic technologies.
  • Domestic traveling to Chinese licensee sites is needed. International travel occasionally is also required.

Preferred Experience

*Education, Skills, Abilities, And Experience Required
*

  • M.S. or B.S. in Engineering and >8 years of progressive professional technical experience. Requires a working knowledge of audio and product applications and design. Master degree is preferred.
  • Experience must include exposure to the following areas: audio/voice processing algorithm, analog and digital circuitry, SW drivers, audio application/product SW/HW design.
  • Hands-on experience on audio/voice processing tuning (i.e. beamforming, echo canceler, noise canceler, etc.).
  • Familiar with Head Acoustics ACQUA analysis system. Experienced on Teams (SFB)/Cortana/Alexa/Zoom certification test is preferred.
  • Excellent verbal and written communication skills, team building skills, plus strong work and business ethics.
  • Self-motivated, self-assured person with aptitude to interface with personnel from highest to lowest levels of customer engineering organizations.
  • Excellent understanding of the sales process with substantive depth to develop solutions to complex engineering related issues.
  • Customer-focused with strong service orientation.
  • Strong problem solving and critical thinking skills.
  • Ability to work independently to achieve goals established in a team environment. Ability to understand and explain technical issues to technical and non-technical personnel.
  • Fluency in both oral and written English & Chinese
  • Interest in gaming, music, audio/video production, recording engineering, broadcast engineering, film audio, home audio or acoustics desirable.

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 June 2020
  • Location: Taipei, Taiwan (10648)
  • Education Level: Bachelor's Degree
  • Experience: > 2 years
  • Possible partial remote